Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Can I modify or cancel my order?
You may request order modifications within 1 hour of purchase by contacting our customer service. After this period, we cannot guarantee changes as orders enter processing immediately.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary based on destination and package weight.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Customers are responsible for any customs fees or import taxes.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Lingerie and swimwear must have hygiene seals intact.
Product Information
How do I determine my size?
Each product page includes detailed size charts. For lingerie and dresses, we recommend measuring yourself and comparing with our measurements for best fit.
Are your products true to color?
We strive to represent colors accurately, but monitor settings may vary. If color is crucial, please contact us for additional product photos before ordering.