Shipping policy
Shipping Methods & Delivery Times
We offer worldwide shipping through trusted carriers. Standard delivery typically takes 7-15 business days. Processing time is 1-3 business days for all orders.
Delivery estimates begin from the date your order is shipped, not the purchase date. Remote areas may experience slightly longer delivery times.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $100 to most destinations. All applicable customs duties and taxes are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can monitor your package's progress using our Order Tracking page or directly through the carrier's website.
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some countries may have restrictions on certain lingerie items - please check your local regulations before ordering.
Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address information or failure to pay customs fees, we will contact you to arrange reshipment. Additional shipping fees may apply.
Holiday Shipping
During peak seasons (November-January), please allow extra processing and delivery time. We'll announce specific holiday shipping deadlines on our website and in newsletters.
Contact Us
For any shipping inquiries, please visit our Contact Page or email [email protected]. Include your order number for faster assistance.