Refund policy

Refund Eligibility

At StellaVogue, we want you to be completely satisfied with your purchase. Items are eligible for refund within 30 days of delivery if they meet the following conditions:

• Items must be unworn, unwashed, and in original condition with all tags attached
• Original proof of purchase must be provided
• Lingerie and swimwear must have hygiene seals intact
• Final sale items marked "non-refundable" are excluded

How to Initiate a Return

1. Log in to your StellaVogue account
2. Navigate to "Order History" and select the item(s) you wish to return
3. Complete the return request form
4. Wait for return authorization and shipping instructions
5. Package your item securely with the original packaging
6. Ship using the provided return label

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5-7 business days
• Your original payment method will be credited
• Shipping fees are non-refundable unless the return is due to our error
• International customers: customs duties and taxes are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact our customer service within 48 hours of delivery
• Provide photos of the damage/defect
• We will arrange for a free return and full refund or replacement

Important Notes

• We recommend using trackable shipping for returns
• StellaVogue is not responsible for items lost in return transit
• Refused deliveries will incur a restocking fee
• Excessive returns may result in account restrictions

For any questions regarding our refund policy, please contact our customer service team through your account dashboard.